Contactless Payment Terms & Conditions

These terms may have changed since you last reviewed them.

From time to time, we may change these terms. Therefore, please always review them carefully to ensure that you are familiar with our current terms.

Where to find information about us and our services

You can find everything you need to know about us (Blink Charging UK Ltd) and our services generally on our website Blink Charging UK

When you buy from us you are agreeing:

You must be a UK consumer or a UK business

These terms are only for UK adult consumers and businesses only.  If you agree to these terms, you legally promise (warrant) that you are either:

  • a consumer (i.e. an individual acting for purposes that are wholly/mainly outside of your trade, business, craft or profession) and aged 18 or over and with a habitual residence in the UK; or
  • a sole trader or acting on behalf of a business entity that is incorporated in the UK (together, UK Businesses). Where you are acting on behalf of a UK Business and we refer to you, your in these terms:
    • this means the business on whose behalf you are acting and – where the context permits – you the individual;
    • the business undertakes to procure the compliance by you (the individual) with these terms.

How to use our services

Each electric vehicle charge point that we operate (a Charge Point) which allows for contactless payment (a Contactless Charge Point) has a payment terminal (the Payment Terminal).  (Not at all Charge Points allow for contactless payment.)  To begin charging using a Contactless Charge Point, plug your charging cable into your vehicle and tap your payment card to the Payment Terminal.  To stop charging, tap the same payment card to the Payment Terminal again and unplug your charging cable from your vehicle.

Where we refer to a Parking Space in these terms, this means the parking space where a Contactless Charge Point is located.

We do not offer any guarantee (or warranty or representation) that any specific Contactless Charge Points will be available at any particular time.  Our obligations to (and each contract with) you only begins when you touch your payment card to a Payment Terminal and [a hold is placed on your card].

The cost of electricity at each Contactless Charge Point may change from time to time. Therefore, you must check that cost every time before charging your vehicle.

We put a ‘hold’ on your account when you when you charge

When you touch your contactless payment card/device to the Payment Terminal, we put a ‘hold’ on your credit/debit card of approximately the maximum estimated cost of a single charge of your vehicle at the Charge Point. This means that we have reserved the estimated cost of the services on your account but not yet actually charged your account.

If we are unable to place a hold on your account, you will not be able to use the Contactless Charge Point.

When and what we charge you

We will only begin to charge you when you touch your contactless payment card/device to the Payment Terminal.  We will stop charging you when you touch the same contactless payment card/device to the Payment Terminal again.

We will charge you:

  • a minimum of £0.39; or
  • if greater, for the actual electricity used. This is calculated based on the cost of electricity per kWh for the Contactless Charge Point and the amount of electricity with which you charged your vehicle using the Contactless Charge Point.

You may obtain the cost of electricity per kWh for a Contactless Charge Point by following the link generated by scanning the QR code on the side of the Contactless Charge Point and then entering the ID number shown on the Contactless Charge Point.

Our delays

If our supply of your services is delayed, please contact our customer service team ‘our complaints policy’ to inform us and/or should you wish to end the contract.  If you end the contract, we will remove the hold from your debit/credit account and will not charge you.

This does not affect any other rights that you may have.

You have rights if there is something wrong

If you think there is something wrong with our services, please contact our customer service team.  [Insert link to ‘our complaints policy’.]  We honour our legal duty to provide you with services that:

  • are as described to you on our website and/or on/around the Contactless Charge Point; and
  • meet all the requirements imposed by law.

Remember too that you have several options for resolving disputes with us.

What you must do

In addition to other obligations in these terms, you legally promise (warrant) that:

  • with respect to the vehicle that you will charge using the Contactless Charge Point, you and it are insured to the minimum extent required by law;
  • you will:
    • behave reasonably at all times when:
      • plugging into, unplugging from, and using the Contactless Charge Point; and
      • entering, leaving and using the Parking Space;

This includes (but is not limited to):

  • appropriately replacing and securing all plugs and cables. This may include, after use of the Contactless Charge Point, locking the plug in place and/or coiling the cable so as to ensure that it does not present a trip hazard;
  • not causing a nuisance or behaving in an inconvenient or annoying manner (e.g. playing music loudly in your vehicle, littering the Parking Space);
  • where applicable, removing your own charging cable after using the Contactless Charge Point;
  • take all reasonable steps to check whether:
    • any parking charges are applicable for your use of the Parking Space and, if so, pay those parking charges;
    • there are any rules and policies relating to the Contactless Charge Point and/or the Parking Space (e.g. visible in/around the Parking Space) and, if so, comply with those rules and policies;
  • take all reasonable precautions for your own safety and those of others when:
    • plugging into, unplugging from, and using the Contactless Charge Point; and
    • entering, leaving and using the Parking Space;

This includes (but is not limited to):

  • not using any Contactless Charge Point or charging cable that is damaged or has been tampered with; and
  • ensuring that the charging cable does not create a trip hazard;
  • leave the Parking Space promptly (and, in any event, within 10 minutes) after you have stopped charging your vehicle or your car has become fully charged;
  • you will comply with:
    • any rules and policies of third party owners and/or operators of the Contactless Charge Point and/or the Parking Space of which you become aware (or would have become aware, if you had acted reasonably). These may, for example (without limitation), be:
      • provided to you by us; and/or
      • posted on signs at/near the Parking Space;
      • provided to you by the operator of a parking payment app;
    • all reasonable requests and instructions that we may provide to you at any time in relation to the Contactless Charge Point, the Parking Space and your use of them.

What you must not do

In addition to other obligations in these terms, you legally promise (warrant) that you will not:

  • use any parking space associated with any of our charge points without promptly (and, in any event, within 5 minutes of parking in any of those parking spaces) placing an order to charge your vehicle;
  • allow anyone else to:
    • charge their vehicle using the Contactless Charge Point; or
    • park in the Parking Space;
  • damage the Contactless Charge Point or any vehicles near to the Contactless Charge Point or injure any person while:
    • plugging into, unplugging from, and using the Contactless Charge Point; or
    • when entering, leaving or using the Parking Space.

         If you do so:

  • you legally promise (warrant) that you will immediately inform us using the details/options:
  • or someone alleges that you have done so, we may – in accordance with our privacy policy – provide your details to the relevant third parties (e.g. the police);
  • leave your vehicle in the Parking Space beyond the duration of time for which you reserved the Contactless Charge Point and the Parking Space.

We can end our contract with you

We can end our contract with you and claim any compensation due to us if:

  • the hold on your debit/credit account is removed prior to you using the Contactless Charge Point and/or the Parking Space;
  • we’re unable to take any payment that you owe us and you still don’t make payment within 14 days of our reminding you that payment is due;
  • we become aware that you are not:
    • aged 18 or over and a consumer and habitually resident in the UK; or
    • a UK Business.

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • unexpected. It was not obvious that it would happen and nothing you said to us before you began charging (and which we acknowledged and accepted) meant we should have expected it (so, in law, the loss was unforeseeable);
  • Something you could have avoided by taking reasonable action.  For example, damage to your vehicle which was caused by use of the Contactless Charge Point but which you could have avoided by following our instructions for use of the Contactless Charge Point.

Where you choose to use your own charging cable, we will not be responsible for any:

  • damage to that charging cable unless the damage was caused by us (e.g. was caused by a defective Contactless Charge Point);
  • any loss or theft of that charging cable where you leave it behind, except where:
    • the cable becomes trapped in a Contactless Charge Point due to a defect of the Contactless Charge Point (i.e. not due to a defect of the cable or improper use); and
    • you have contacted us to obtain our assistance in untrapping the cable and:
      • you have taken all reasonable steps that we have directed to attempt to untrap the cable; and
      • a reasonable period has passed since first contacting us and the cable remains trapped.

We use your personal data as set out in our privacy policy

How we use any personal data you give us (or we otherwise collect about you) is set out in our privacy policy.

When we will provide VAT receipts

You can request a VAT receipt 48 hours after you have finished charging. To request a VAT receipt, please complete and submit the form located at Contact Us. Your request will be processed and you will receive your VAT receipt within 5 working days from our receipt of your form.

You have several options for resolving disputes with us

Our complaints policy.  Our customer service team will do their best to resolve any problems you have with us or our services, in accordance with our complaints policy.  You may contact them by:

  • post at: 45 Grosvenor Road, 1st Floor, St. Albans, AL1 3AW;
  • email at: [email protected];
  • phone on: 0330 111 0076.

You can go to court.  These terms are governed by English law.  If you are:

  • a consumer, you can bring claims against us in the English courts and – if you live in Wales, Scotland or Northern Ireland – you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in;
  • a UK Business:
    • you can only bring claims against us in the courts of England and Wales;
    • we can bring claims against you in the courts of England and Wales as well as in the courts of Scotland and Northern Ireland.

Other important terms apply to our contract

Nobody else has any rights under this contract.  This contract is between you and us.  Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.  If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.  We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.